Shipping + Returns

thelongmontchannel is not responsible for lost, stolen, or damaged packages.  Orders will be shipped to the address you provide at checkout.  Please make sure your address is correct and up to date.  

Orders over €200.00 are free shipping.

All orders are shipped with tracking which is e-mailed to the e-mail you provide at checkout. You can track your packages at www.usps.com

No returns or refunds on used items

Returns: Items must be returned in new condition with tags within 30 days of receiving the order. Items that have been tried on a horse or left outside cannot be returned.

 

Custom orders and clearance items cannot be returned or refunded.

Shipping charges are non-refundable on most orders. 

Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.

 

Send item(s) to:

thelongmontchannel

PO Box 74

5101 EIDSVÅGNESET Norway

Please include your packing slip with your return.  If you no longer have your packing slip, please include a note with the following information: Name, E-Mail, Order Number, Item(s) Description, Reason for Return. 

If you have any questions regarding our return policy please feel free to contact us through our main Facebook page via Messenger.